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Last updated: 18 May 2026
1. Introduction
This Refund & Billing Policy (the "Policy") explains how subscriptions to Zovrah are charged, renewed, and cancelled, and how refunds work. It is provided by ZOVRAH UK LTD, registered in England and Wales (Company No. 16660258).
This Policy forms part of, and should be read with, our Terms of Use and Privacy Policy. If anything in this Policy conflicts with your statutory rights as a consumer, or with the consumer-rights provisions of the Terms of Use, those rights and provisions prevail. Nothing in this Policy removes or limits any right you have that cannot be excluded under the law of your country of residence.
2. Subscriptions, Pricing, and How You Are Billed
Zovrah is offered as a paid subscription, billed in advance on a monthly or annual basis depending on the plan you choose. We do not currently offer a free trial or introductory pricing.
Subscriptions are currently sold and processed exclusively through the Apple App Store using Apple's in-app purchase system. This means Apple charges your Apple account, Apple is responsible for billing, and Zovrah never receives or stores your card or payment-instrument details. The price you see in the App Store at the point of purchase is the price you will be charged for that billing period, and is shown inclusive of any sales tax that Apple collects and remits on that sale.
The plan, price, features, and billing interval are shown clearly before you confirm a purchase. You are responsible for reviewing these details before subscribing. We may change pricing, introduce new plans, or change features in future; where a change would affect your existing subscription, you will be notified in advance and any increase will not take effect until your renewal, so you can cancel beforehand if you do not wish to continue.
3. Automatic Renewal and Cancellation
Subscriptions renew automatically at the end of each billing period unless cancelled. Because billing runs through the App Store, you manage and cancel your subscription in your App Store account settings, and you must cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Cancelling stops future renewals; it does not, by itself, refund the period you are already in (your statutory rights in section 4 are separate from this and are unaffected). Deleting the app does not cancel a subscription.
4. Your Statutory Rights (Please Read)
This section sets out rights you have by law. They apply regardless of anything else in this Policy.
14-day cancellation right. As a consumer you generally have the right to cancel a purchase of digital services within 14 days. This right can be lost for digital content only where you have expressly asked for the service to start immediately and acknowledged that you will lose the cancellation right by doing so. Because that specific consent and acknowledgement are not currently captured at the point of purchase, we treat the 14-day cancellation right as applying to your subscription, and we will honour a valid cancellation request made within 14 days of purchase.
Quality and conformity rights. Separately, and at all times, you are entitled under the Consumer Rights Act 2015 to a digital service that is as described, of satisfactory quality, and fit for purpose. If it is not, you may be entitled to a repair, a price reduction, or a refund. These rights are never excluded or limited and are not affected by any "no refund" or "non-use" statement.
International consumers. If you are outside the UK, you keep the mandatory consumer-protection rights of your country of residence, and nothing in this Policy reduces them.
5. How Refunds Work in Practice
We want you to be happy with Zovrah. If you have a billing concern or want a refund, please contact us first at info@zovrah.com before starting the Apple refund process. Whenever we can, we will try to resolve the matter with you directly and in good faith, including through a goodwill resolution where appropriate.
Because subscriptions are billed by Apple through in-app purchase, Apple processes refunds for those purchases, and Zovrah cannot directly charge or refund your payment method. Where Apple is the only party that can return the money, we will support your request and engage with you through our customer support to try to reach a fair outcome. Where you have a statutory right to a refund (see section 4), that right stands even though the refund is operationally processed via Apple, and we will work with you to make sure it is honoured rather than treating Apple's decision as the end of the matter.
6. How to Request a Refund
To request a refund or raise a billing issue, email info@zovrah.com with the email address on your account, the approximate date and amount of the charge, and a brief description of the problem. We aim to acknowledge promptly and to work with you towards a resolution.
You may also request a refund directly from Apple through the App Store ("Report a Problem"), and you remain free to do so at any time. Using our support route first does not remove your ability to use the Apple route, and neither route affects your statutory rights in section 4. Please tell us about a billing problem promptly — ideally within 30 days of the charge — so we can help quickly; this is a request to enable a fast resolution and does not limit any statutory time you have to bring a claim.
7. Rewards Interaction
Your statutory refund rights are not affected by any cash Rewards you have earned. Subscription refunds and the Rewards programme are separate.
However, the Rewards programme is governed by section 11 of the Terms of Use, including its anti-abuse and clawback provisions. Where someone subscribes in order to extract Rewards or payouts and then seeks a refund of the subscription, or otherwise abuses the Rewards system, we may withhold, reverse, or claw back the affected Rewards under those provisions, and we may decline a discretionary goodwill refund (not a refund you are entitled to by law) in those circumstances. Genuine, proven fraud may also lead to account suspension or termination under
the Terms of Use.
8. Promotional Offers and Discounts
From time to time we may offer promotional or discounted pricing (for example, introductory or win-back offers presented through the App Store as subscription pricing mechanics). These are subject to any stated eligibility criteria, duration, and conditions, are non-transferable, and cannot be combined unless we say so. A subscription bought at a promotional price still carries the statutory rights in section 4. We may withdraw or refuse an offer where we reasonably detect misuse or fraud.
9. Failed or Lapsed Payments
If a renewal payment is not successfully taken by Apple (for example, due to an expired card or insufficient funds), your subscription will not renew and access to paid features will end at the close of the period already paid for. Because subscriptions are billed through Apple in-app purchase, we do not pursue consumers for "outstanding balances" or associated costs. (If we introduce direct billing in future, separate terms will apply and will be presented to you before you use it.)
10. Payment Disputes and Chargebacks
If you think a charge is wrong, please contact us at info@zovrah.com first so we can try to put it right quickly. Nothing in this Policy affects your right to dispute a charge with Apple or with your bank or card issuer, or your statutory rights in section 4. We only take action in connection with disputes in cases of genuine, evidenced fraud, and we will not penalise you for raising a legitimate billing concern or for exercising a statutory or chargeback right in good faith.
11. Taxes, Currency, and Fees
The App Store price shown at purchase is the amount you will be charged, and Apple collects and remits any applicable sales tax (such as VAT) on that sale as marketplace facilitator, so you do not need to account for that tax separately. Your own bank or card provider may apply currency-conversion rates or international transaction fees that are outside our control. Where a refund is approved, it is processed by Apple in accordance with Apple's process and normally in the original payment currency.
12. Changes to This Policy
We may update this Policy from time to time. Material changes will be notified in advance (for example, by in-app notice or email), consistent with the Terms of Use, and the "Last updated" date above will always reflect the most recent change.
13. Contact
ZOVRAH UK LTD · Company No. 16660258
167–169 Great Portland Street, 5th Floor
London, United Kingdom, W1W 5PF
Email: info@zovrah.com