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Last updated: 18 May 2026
1. Introduction
1.1 These Terms of Use ("Terms") govern your access to and use of the Zovrah platform, including all related applications, websites, services, and features (together, the "Service") provided by ZOVRAH UK LTD, a company registered in England and Wales (Company No. 16660258) ("Zovrah", "we", "our", or "us").
1.2 By creating an account, or by accessing or using the Service, you confirm that you accept these Terms and agree to be legally bound by them. If you do not agree, you must not access or use the Service.
1.3 These Terms incorporate by reference our Privacy Policy (see section 7). You should read it before using the Service.
1.4 We recommend you save or print a copy of these Terms.
2. Definitions
"Account" means the account you register to use the Service; "Content" means any data, reflections, scores, or other information you input into or generate through the Service; "Consumer" means an individual acting wholly or mainly outside that individual's trade, business, craft, or profession; "Rewards" has the meaning given in section 11; "App Store" means the Apple App Store operated by Apple Inc. or its relevant subsidiary ("Apple").
3. Eligibility
3.1 Minimum Age. You must be at least 18 years old. The Service is not directed to, and must not be used by, anyone under 18.
3.2 Legal Capacity. You confirm you have the legal capacity to enter into a binding contract under the laws applicable to you and are not barred from using the Service.
3.3 Jurisdictional Compliance. You confirm your use complies with all laws applicable to you, including those relating to health information, digital services, and financial incentives in your country of residence.
3.4 We may request reasonable evidence that you meet these conditions and may suspend or restrict access pending verification.
4. Description of Service
4.1 Zovrah is a digital wellness product designed to help adults understand and improve their health through structured reflection and behavioural tracking. The Service may include health tracking and reflection tools; AI-assisted insights and an in-app AI coaching feature ("Kairo"); readiness and performance indicators; behavioural pattern recognition; generalised educational content and supplement suggestions; an optional Accountability Partner feature (section 10); optional organisation enrolment (section 11A); and an optional cash Rewards programme (section 11).
4.2 All outputs depend on the data you provide and are intended to support awareness only. We may add, modify, or remove features at any time.
5. No Medical Advice; Wellness Product
5.1 Wellness product, not a medical device. Zovrah is a wellness product. It is not a medical device and is not intended to diagnose, treat, prevent, monitor, predict, or cure any disease or medical condition. Scores, insights, and any practitioner report are reflective guidance and a conversation aid only.
5.2 Informational purpose only. All insights, recommendations, scores, and content are provided solely for general informational and educational purposes and are not medical advice.
5.3 Not a substitute for professional care. The Service does not replace consultation with a qualified healthcare professional and must not be relied upon for medical decisions. Consult a qualified clinician for any medical concern, including before changing your diet, supplement use, or treatment.
5.4 Emergencies. Do not use the Service in a medical emergency. If you believe you are experiencing one, contact your local emergency services or seek immediate professional care.
5.5 Nothing in this section limits any liability that cannot be excluded or limited under applicable law (see section 18).
6. AI and Data Limitations
By using the Service you acknowledge that: outputs depend on self-reported data and may be incomplete or inaccurate; AI-generated insights are probabilistic and not guaranteed to be accurate; health and behaviour are complex and cannot be fully captured or predicted; and outputs may be misunderstood if taken out of context. Insights are generated using algorithmic systems and third-party AI processors; how your data is handled is described in the Privacy Policy. Treat all outputs as general indicators only.
7. Privacy and Data Protection
7.1 We process personal data, including health-related information that is special category data under UK data protection law. Our Privacy Policy forms part of these Terms and explains the lawful bases, your rights, retention, sub-processors, and international transfers.
7.2 By using the Service you confirm you have read the Privacy Policy. Where we rely on your explicit consent to process health data, you may withdraw it as described there, though this may limit or prevent use of the Service.
7.3 If these Terms and the Privacy Policy conflict on the processing of personal data, the Privacy Policy prevails.
8. Account Responsibilities
8.1 All registration and onboarding information must be accurate, complete, and kept up to date.
8.2 You are responsible for keeping your login credentials confidential and for all activity under your Account.
8.3 You must notify us promptly at info@zovrah.com of any suspected unauthorised use or security breach.
8.4 Accounts are for individual personal use only and must not be shared, transferred, or resold.
9. User Data and Accuracy
9.1 The Service is built on data you report. You agree to provide honest and accurate reflections.
9.2 You must not falsify, exaggerate, or manipulate data to influence outputs or Rewards.
9.3 You understand inaccurate or incomplete data will affect the quality of insights, and that we are not responsible for outcomes derived from inaccurate, incomplete, or misleading input.
10. Accountability Partner Feature
10.1 The optional Accountability Partner feature lets you share a curated, limited slice of your data (for example, streaks or a weekly summary) with another Zovrah user you choose. What is shared is governed by your in-app sharing settings; no raw health data is shared by default.
10.2 You control what is shared and may change or stop sharing at any time. You are responsible for choosing whom you connect with and for the consequences of what you choose to share.
10.3 We transmit shared information securely, but once it is shared we cannot control how the other user views, stores, or uses it, and we are not responsible for their acts or omissions. Do not share information with anyone you do not trust.
11. Rewards and Incentives
11.1 Nature of Rewards. Rewards are cash amounts in GBP, paid by Zovrah from its own subscription revenue, earned through fixed, deterministic milestones (for example, maintaining streaks or completing a defined number of check-ins). Rewards are a consistency incentive only.
They are not a game of chance, gambling, e-money, a regulated deposit, or any regulated financial product, and a Reward balance is a record of entitlement only. The programme is discretionary; milestones, amounts, thresholds, and availability may change, be limited, or be discontinued, with effect for the future, on reasonable notice.
11.2 Not income or compensation. Rewards are not wages, salary, income, investment returns, or compensation, and create no employment, worker, agency, or partnership relationship. Rewards are not guaranteed and individual outcomes vary.
11.3 Eligibility. To qualify for and retain Rewards you must engage genuinely and consistently, provide accurate data, and comply with these Terms.
11.4 Anti-abuse and clawback. Artificially inflating activity, submitting false data, and attempting to exploit or reverse engineer the Rewards system are prohibited. We may investigate, and may withhold, adjust, reverse, claw back, or revoke Rewards, and suspend or terminate Accounts, where we reasonably identify fraud, abuse, or breach.
11.5 Withdrawals and payouts.
(a) Rewards may be withdrawn by bank transfer to your nominated account once you meet the applicable minimum withdrawal threshold (currently £50). The threshold may change from time to time.
(b) Each payout request is individually reviewed and must be approved by our team before any transfer; processing times may vary.
(c) We may require identity verification and may carry out fraud, sanctions, and anti-money-laundering checks (which may be performed by a third-party provider) before approving a payout. We may delay, decline, or withhold a payout where we reasonably suspect fraud, abuse, or breach, or where required by law.
(d) You are solely responsible for determining, reporting, and paying any tax or similar liabilities arising from Rewards in your country of residence. Rewards are paid gross unless we are required by law to withhold.
11A. Organisation Enrolment
11A.1 You may join the Service through an invite code linked to a community, corporate, or team organisation. Your individual health data is not visible to that organisation's administrators.
11A.2 Only aggregate, anonymised participation metrics may be shared with the sponsoring organisation. Your individual data is not shared with an employer, community, or team without your explicit, per-user opt-in, as described in the Privacy Policy.
12. Subscriptions and Payments
12.1 Access to certain features requires a paid subscription.
12.2 Subscriptions are currently sold and processed exclusively through the Apple App Store using Apple In-App Purchase. Payment is charged to your Apple ID account, and purchase, renewal, billing, and cancellation are managed by Apple under Apple's terms. You can manage or cancel in your App Store account settings; deleting the app does not cancel a subscription.
12.3 Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, in line with Apple's standard subscription terms. Pricing and renewal terms are shown at the point of purchase. Any in-app "offers" (for example, introductory or win-back pricing) are subscription pricing mechanics, not separate products.
12.4 Refund requests are handled by Apple under Apple's policies. This does not affect non-waivable statutory Consumer rights (section 12.5).
12.5 If you are a Consumer, you may have a statutory right to cancel within a limited period (in the UK, normally 14 days). Where you request and acknowledge that digital content or services begin immediately, that right may end once performance has begun, to the extent permitted by law. Nothing in these Terms removes any statutory cancellation, refund, or other mandatory Consumer right you have under the law of your country of residence.
13. Acceptable Use
You agree not to: use the Service unlawfully or in breach of applicable law; upload or share content that is unlawful, abusive, defamatory, or infringing; disrupt, damage, or interfere with the Service or its security; or use bots, scripts, scraping, or other automated means without our prior written permission.
14. Intellectual Property
14.1 All content, software, systems, branding, designs, and technology forming part of the Service are owned by Zovrah or its licensors and are protected by intellectual property laws.
14.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial use, subject to these Terms.
14.3 Except as permitted by law or with our prior written consent, you must not copy, reproduce, or distribute any part of the Service, reverse engineer or attempt to extract source code, or use Zovrah branding.
15. Your Content
15.1 You retain ownership of your Content. You grant Zovrah a worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit your Content solely as necessary to operate, secure, and improve the Service and to provide features you use (including AI processing and the Accountability Partner feature), subject to the Privacy Policy.
15.2 You are responsible for your Content and confirm you have the rights necessary to submit it.
16. Termination
16.1 You may stop using the Service and delete your Account at any time from in-app settings.
16.2 We may suspend or terminate access, with or without notice, if you materially breach these Terms, engage in fraudulent, abusive, or unlawful behaviour, attempt to manipulate the Rewards system, or where required by law. Where reasonable and lawful, we will give notice.
16.3 Termination may result in loss of access, forfeiture of unredeemed Rewards obtained in breach of these Terms, and deletion of Account data in accordance with the Privacy Policy and our legal obligations. Sections intended to survive (including 5, 6, 9, 11.4, 11.5(d), 14, 17, 18, 19, 21, 22) continue to apply.
17. Disclaimers
17.1 The Service is provided on an "as is" and "as available" basis.
17.2 To the extent permitted by law, we do not warrant that access will be uninterrupted, that insights will be accurate or complete, or that the Service will be error-free or secure.
17.3 This section does not exclude or limit any warranty, term, or right that cannot be excluded under applicable law, including statutory Consumer rights.
18. Limitation of Liability
18.1 Liabilities we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under the law of England and Wales or, where you are a Consumer, under the mandatory law of your country of residence.
18.2 Consumer use. The Service is for personal, domestic use. If you are a Consumer, we are responsible for foreseeable loss or damage caused by our breach or negligence, but not for unforeseeable loss. We are not liable for losses arising from health, lifestyle, or financial decisions you make based on the Service, except to the extent the loss results from a liability described in section 18.1.
18.3 Cap. Subject to section 18.1, our total aggregate liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the total amounts you paid to access the Service in the 12 months before the event giving rise to the liability, or (b) GBP 100.
18.4 Excluded losses. Subject to section 18.1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or anticipated savings.
18.5 Nothing in this section affects your statutory rights as a Consumer.
19. Indemnification
To the extent permitted by law, and except to the extent caused by our own breach or negligence, you agree to indemnify us against reasonably foreseeable losses, costs, and liabilities arising from your unlawful use of the Service, your material breach of these Terms, or your fraudulent or abusive use of the Rewards system. If you are a Consumer, this applies only to the extent permitted by applicable Consumer law and not for matters outside your reasonable control or caused by us.
20. Changes to These Terms
20.1 We may update these Terms, for example to reflect changes in the Service, law, or regulation.
20.2 For changes that materially affect your rights or obligations, we will give reasonable advance notice (for example, by in-app notice or email) before they take effect. If you do not agree to a material change, you may reject it by stopping use of the Service and closing your Account before it takes effect. Non-material changes take effect when posted.
20.3 We will update the "Last updated" date when changes are made.
21. Governing Law and Jurisdiction
21.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.
21.2 The courts of England and Wales have jurisdiction, except that if you are a Consumer: (a) nothing deprives you of the protection of mandatory consumer-protection provisions of the law of the country where you habitually reside; and (b) you may also be entitled to bring proceedings in the courts of your country of residence where the applicable law gives you that right.
22. General
22.1 Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in force.
22.2 Entire agreement. These Terms, the Privacy Policy, and any terms presented at the point of purchase constitute the entire agreement between you and us regarding the Service.
22.3 No waiver. A failure or delay in enforcing any provision is not a waiver.
22.4 Assignment. You may not assign your rights or obligations. We may assign ours, provided this does not reduce your rights.
22.5 Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
22.6 Third-party links and services. The Service may link to or rely on third-party services governed by their own terms; we are not responsible for them.
22.7 Notices. We may give notices electronically, including in-app or by email to the address linked to your Account.
22.8 No third-party rights. Except as set out in section 23, a person who is not a party to these Terms has no right to enforce them.
23. App Store / Apple Terms
These Terms are between you and Zovrah only, not Apple. Apple is not responsible for the Service or its content and has no obligation to provide maintenance or support. To the maximum extent permitted by law, Apple has no warranty obligation in respect of the Service, and any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility, not Apple's. Apple is not responsible for addressing any claims by you or a third party relating to the Service, including product liability, regulatory non-compliance, or consumer-protection claims, except as required by law. In the event of a third-party intellectual property infringement claim relating to the Service, we, not Apple, are responsible for its investigation, defence, settlement, and discharge. You confirm you are not located in a country subject to a relevant US Government embargo and are not on any US Government restricted-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.
24. Complaints
If you have a complaint, contact info@zovrah.com and we will try to resolve it. If you are a Consumer, you may also have the right to use an alternative or online dispute resolution process in the relevant jurisdiction.
25. Contact
ZOVRAH UK LTD · Company No. 16660258
167–169 Great Portland Street, 5th Floor
London, United Kingdom, W1W 5PF
Email: info@zovrah.com